The service team of VeryPower are always ready to provide thorough service to customers in all kinds of conditions, All the service member, no matter from head office, subsidiaries or distributor, have been trained strictly in product and technical by VeryPower to ensure absolute professional with the standard for their installation, commission, maintenance service. All the equipment will be under warranty from VeryPower and original manufacturer in stipulated period, and the warranty period is also able to prolong according the individual situation, the details warranty policy is following:1 .
Standard warranty period: 15 months after delivery or 12 months after commission or 1000 running hours (the one which is due first is used as the criterion), any damage occur from supplier’s design, installation or deficit material should born by VeryPower. The warranty is not include daily consumption and damage from failure maintain.2 .
After expiration, customer could sign long term maintenance service agreement with VeryPower, and assigned subsidiary or distributor by VeryPower will provide the service such as regular visit, routine maintenance, and trouble shooting.3 .
Hotline service is available on 7X24 hours4 .
All the spare parts purchased from VeryPower, subsidiary and accredited service distributor will guarantee as original parts to make sure availability and delivery term5 .Respect and responsive your advices are always our way to improve service and products.